Refund Policy

Home Refund Policy

Introduction

At Globalreservations, part of the Growth Zone family, we strive to provide a seamless and satisfying travel booking experience. This Refund Policy explains the terms under which refunds may be issued for bookings made through our platform.

1. General Refund Terms

  • Refunds are subject to the cancellation and refund policies of the respective service provider (e.g., airlines, hotels, cruise lines, or other travel providers).
  • Globalreservations acts as a facilitator and cannot guarantee refunds beyond the policies established by the service provider.
  • Refund requests must be initiated within the timelines specified by the service provider.

2. Flights

  • Refunds for canceled flights depend on the airline’s policy, ticket type, and fare conditions. Non-refundable tickets may not be eligible for a refund.
  • In some cases, airlines may allow cancellations for a nominal fee, subject to fare rules.
  • Processing times for refunds vary based on the airline and payment method used during booking.

3. Hotels

  • Refund eligibility for hotel bookings depends on the cancellation policy of the hotel. Some rates may be non-refundable, while others may allow cancellations within a specified timeframe.
  • No-shows or late cancellations may result in partial or no refund, depending on the hotel’s policy.

4. Cruises

  • Refunds for cruise bookings are determined by the cruise line’s cancellation policy, which often depends on how far in advance the cancellation is made.
  • Refunds may be issued as a partial refund, future travel credit, or no refund, depending on the specific terms of the booking.

5. Service Fees

Service fees charged by Globalreservations during booking are non-refundable. In the event of a refund, only the amount paid to the service provider may be eligible for reimbursement.

6. Refund Process

  • To initiate a refund, please contact Globalreservations’s customer service team with your booking details and reason for cancellation.
  • Refunds will be processed back to the original payment method. Processing times may vary based on the service provider and payment processor.
  • Globalreservations will provide status updates on your refund request but cannot expedite timelines established by third-party providers.

7. Non-Refundable Scenarios

  • Failure to comply with the service provider’s cancellation policy.
  • No-shows or unused portions of travel services.
  • Tickets or bookings marked as "non-refundable" during the purchase process.

8. Contact Us

For questions or assistance regarding refunds, please contact our customer service team: