Introduction
At Globalreservations, part of the Growth Zone family, we strive to provide a seamless and satisfying travel booking experience.
This Refund Policy explains the terms under which refunds may be issued for bookings made through our platform.
1. General Refund Terms
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Refunds are subject to the cancellation and refund policies of the respective service provider (e.g., airlines, hotels, cruise lines, or other travel providers).
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Globalreservations acts as a facilitator and cannot guarantee refunds beyond the policies established by the service provider.
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Refund requests must be initiated within the timelines specified by the service provider.
2. Flights
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Refunds for canceled flights depend on the airline’s policy, ticket type, and fare conditions. Non-refundable tickets may not be eligible for a refund.
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In some cases, airlines may allow cancellations for a nominal fee, subject to fare rules.
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Processing times for refunds vary based on the airline and payment method used during booking.
3. Hotels
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Refund eligibility for hotel bookings depends on the cancellation policy of the hotel. Some rates may be non-refundable, while others may allow cancellations within a specified timeframe.
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No-shows or late cancellations may result in partial or no refund, depending on the hotel’s policy.
4. Cruises
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Refunds for cruise bookings are determined by the cruise line’s cancellation policy, which often depends on how far in advance the cancellation is made.
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Refunds may be issued as a partial refund, future travel credit, or no refund, depending on the specific terms of the booking.
5. Service Fees
Service fees charged by Globalreservations during booking are non-refundable. In the event of a refund, only the amount paid to the service provider may be eligible for reimbursement.
6. Refund Process
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To initiate a refund, please contact Globalreservations’s customer service team with your booking details and reason for cancellation.
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Refunds will be processed back to the original payment method. Processing times may vary based on the service provider and payment processor.
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Globalreservations will provide status updates on your refund request but cannot expedite timelines established by third-party providers.
7. Non-Refundable Scenarios
- Failure to comply with the service provider’s cancellation policy.
- No-shows or unused portions of travel services.
- Tickets or bookings marked as "non-refundable" during the purchase process.
8. Contact Us
For questions or assistance regarding refunds, please contact our customer service team: